Terms and Conditions

Removal Company Terms and Conditions for Finsbury Park Clients

These Terms and Conditions set out the basis on which we provide household and commercial removal and associated services within Finsbury Park and surrounding areas in the United Kingdom. By booking our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Customer means the person, company or organisation that requests and purchases removal or related services from us.

Services means any removal, packing, unpacking, loading, unloading, storage, delivery, waste removal or other services provided by us.

Goods means the items, property and belongings that are the subject of the Services.

Contract means the agreement between us and the Customer for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation issued by us.

2. Scope of Services

We provide domestic and commercial removal services, which may include packing and unpacking, loading and unloading, transportation, and where agreed, short-term storage and waste removal of permitted items. The precise scope of Services will be set out in the quotation or booking confirmation provided to you.

Unless explicitly stated in writing, our Services do not include disconnection or reconnection of appliances, dismantling or reassembly of furniture, removal of doors or windows, or any structural alterations to premises. We may agree to provide such additional services at our discretion and subject to additional charges.

3. Booking Process

3.1 Initial enquiry

You may request a quotation for our Services by providing details of the collection and delivery addresses, access conditions, property type, approximate volume of Goods, and any special requirements. Quotations are based on the information you provide and may be revised if that information is incomplete or inaccurate.

3.2 Quotation and acceptance

Any quotation issued by us is an invitation to treat and not a binding offer. A Contract is formed only when we confirm in writing that your booking has been accepted and provide a booking confirmation. Quotations are normally valid for a limited period as stated on the quotation, after which we may revise or withdraw them.

3.3 Changes to booking details

You must inform us as soon as possible if there are any changes to the information provided at the time of quotation, including changes to dates, addresses, access arrangements, the nature or quantity of Goods, or any additional Services required. We reserve the right to adjust our charges or decline the booking if requested changes are significant or cannot be accommodated.

3.4 Access and restrictions

You are responsible for ensuring that we have suitable and safe access to both the collection and delivery addresses, including parking, loading areas, lifts and stairways. Any restrictions, such as parking limitations, congestion zones, or building access rules, must be notified to us in advance. Additional costs incurred due to access issues may be charged to you.

4. Payments and Charges

4.1 Prices

Our prices are based on factors such as the volume or weight of Goods, the distance between addresses, the number of operatives required, access conditions, and the Services requested. All prices will be stated in the quotation or booking confirmation. Unless clearly stated otherwise, prices are exclusive of any government taxes or charges that may apply.

4.2 Deposits and prepayments

We may require a deposit or full prepayment to secure your booking. The amount and due date for any deposit or prepayment will be specified in the quotation or booking confirmation. We are not obliged to carry out the Services if the required payment has not been received on time.

4.3 Payment terms

Unless otherwise agreed in writing, all invoices are payable either in advance or on completion of the Services on the same day. Where credit terms are agreed for commercial customers, payment is due within the period stated on the invoice. We reserve the right to charge interest on overdue amounts at the statutory rate permitted under UK law, along with any reasonable costs of debt recovery.

4.4 Additional charges

Additional charges may apply where:

a. The Services take longer than anticipated due to reasons beyond our control, such as delays in gaining access, waiting for keys, or issues caused by third parties.

b. The volume or weight of Goods exceeds that stated in the quotation.

c. Additional Services are requested on the day, including extra packing, dismantling, reassembly, or additional journeys.

d. There are unforeseen access difficulties, such as long carrying distances, restricted parking, or the absence of a working lift.

e. We incur additional costs such as parking fees, congestion or clean air zone charges, tolls, or third-party charges.

Any such additional charges will be calculated reasonably and payable by you.

5. Cancellations and Postponements

5.1 Customer cancellations

If you wish to cancel or postpone your booking, you must notify us as soon as possible. The following cancellation terms will generally apply, unless otherwise stated in your booking confirmation:

a. Cancellation more than 7 days before the scheduled service date: any deposit may be refunded, less reasonable administrative costs.

b. Cancellation between 3 and 7 days before the scheduled service date: we may retain part or all of the deposit to cover lost bookings and administration.

c. Cancellation less than 3 days before the scheduled service date or failure to provide access on the day: we may charge up to 100 percent of the quoted price to cover our costs and loss of business.

5.2 Our right to cancel or amend

We reserve the right to cancel or reschedule the Services in the event of circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, accidents, or legal restrictions. If we cancel due to such events, we will refund any prepayments for Services not supplied but will not be liable for any consequential losses. We may also cancel or suspend the Services if you fail to make required payments or are otherwise in breach of the Contract.

6. Customer Responsibilities

You agree to:

a. Provide accurate and complete information regarding the Goods and the properties involved.

b. Ensure that Goods are properly packed and prepared for transport where you have not booked a packing service with us.

c. Remove and secure valuables, important documents, money, jewellery, and items of special value, as these are not covered by our standard liability.

d. Be present or represented by a responsible adult at both the collection and delivery addresses to supervise the move, provide instructions, and sign any relevant documentation.

e. Comply with all applicable laws and regulations relating to the Goods and the premises.

7. Liability and Limitations

7.1 Our duty of care

We will exercise reasonable care and skill in providing the Services and handling your Goods. However, our liability is subject to the exclusions and limitations set out in this section.

7.2 Exclusions of liability

We will not be liable for:

a. Loss or damage arising from your failure to pack Goods properly where packing is your responsibility.

b. Loss of or damage to fragile or delicate items, including but not limited to glass, china, artwork, and electronics, unless we have specifically packed these items.

c. Loss or damage to valuables such as money, jewellery, watches, precious metals, securities, important documents, or collections, whether or not we have been informed of their presence.

d. Loss or damage arising from normal wear and tear, inherent defects, deterioration, leakage, or instability of Goods.

e. Loss or damage resulting from changes in atmospheric conditions, humidity, temperature, or the presence of pests.

f. Indirect or consequential losses, including loss of profit, loss of business, or inconvenience.

7.3 Limits on liability

Where we are found liable for loss of or damage to Goods, our liability will be limited to a reasonable market value of the Goods at the time of loss or damage, subject to an overall cap per job, unless otherwise agreed in writing. We may offer enhanced cover at additional cost if requested before the Service date.

7.4 Notification of loss or damage

You must inspect the Goods on delivery and notify us of any visible loss or damage as soon as reasonably possible and in any event within a reasonable period after completion of the Services. Any claims should be supported by evidence such as photographs and inventories. Failure to notify us within a reasonable time may affect our ability to investigate and may limit or extinguish any liability we may have.

8. Items We Will Not Move

We reserve the right to refuse to move or store certain items, including but not limited to:

a. Hazardous, flammable or explosive materials such as gas cylinders, petrol, paint, solvents, fireworks, and chemicals.

b. Illegal items or substances.

c. Live animals or plants, unless expressly agreed in writing.

d. Perishable items that may deteriorate during transit or storage.

e. Items of exceptional value, such as fine art, antiques, or high-value electronics, unless specifically declared and agreed.

If such items are moved without our knowledge, we accept no liability for loss or damage and you will be responsible for any resulting damage, contamination, or legal issues.

9. Waste Regulations and Disposal

9.1 Compliance with waste laws

Any waste removal or disposal service provided by us will be carried out in accordance with applicable UK waste management legislation and regulations. We will only dispose of waste at authorised facilities and will aim to recycle where reasonably practicable.

9.2 Types of waste accepted

We may agree to remove general household or office waste, unwanted furniture, and certain electrical items as part of a removal job or as a separate service. Hazardous or specialist waste, such as asbestos, chemicals, medical waste, tyres, or certain electrical goods, will not be removed unless explicitly agreed and subject to additional charges and regulatory compliance.

9.3 Customer obligations regarding waste

You are responsible for accurately describing any waste you ask us to remove and for separating prohibited or hazardous items. If we discover that waste collected is hazardous or misdescribed, we may refuse to carry it, return it to you, or arrange specialist disposal at your cost. You agree to indemnify us for any fines, penalties or costs arising from your failure to comply with waste legislation or to accurately disclose the nature of waste presented for collection.

10. Delays and Force Majeure

We will use reasonable efforts to meet agreed collection and delivery times, but these are estimates and not guarantees. We are not liable for delays caused by traffic, weather, breakdowns, accidents, or events outside our reasonable control. If a delay occurs, we will take reasonable steps to keep you informed and to complete the Services as soon as practicable. In the event of force majeure, including but not limited to natural disasters, strikes, public emergencies, or legal restrictions, our obligations may be suspended or modified without liability.

11. Complaints and Dispute Resolution

If you are dissatisfied with any aspect of our Services, you should raise your concerns as soon as possible, preferably on the day of the move so that we can seek to resolve the issue promptly. If a complaint cannot be resolved informally, you should submit it in writing with full details. We will investigate and respond within a reasonable timeframe. Both parties will attempt in good faith to resolve disputes through negotiation before considering legal action.

12. Data Protection and Privacy

We will handle personal data relating to you and your booking in accordance with applicable UK data protection laws. Personal data will be used for the purposes of managing your booking, providing the Services, handling payments, and, where applicable, fulfilling legal obligations. We will take reasonable steps to safeguard your data and will not share it with third parties except where necessary for the performance of the Contract or as required by law.

13. Governing Law and Jurisdiction

These Terms and Conditions, and any Contract between you and us, are governed by and shall be construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with the Services or these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. General Provisions

14.1 Entire agreement

These Terms and Conditions, together with any written quotation and booking confirmation, constitute the entire agreement between you and us in relation to the Services and supersede any prior discussions or understandings.

14.2 Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision will be deemed deleted to the extent necessary, and the remaining provisions will continue in full force and effect.

14.3 No waiver

Failure or delay by either party to exercise any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.

14.4 Assignment

You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or subcontract some or all of our obligations, provided that we remain responsible for the overall performance of the Services.

By confirming a booking with us for removal services in Finsbury Park or surrounding areas, you acknowledge that you have read, understood, and agree to these Terms and Conditions.